The digital transformation requires more and more proactive work from IT professionals, with a focus on monitoring and automation . In order for your team to achieve this level, it must have the best tools.

Support professionals must have a help desk system that allows ticket management. The calls can be organized in order of urgency, so that there are no bottlenecks and the client maintains its functional infrastructure.

Know more: what does an IT technician do?

Be a leader

Contrary to what many people think, being a boss does not mean just delegating functions, pointing out errors and criticizing the team's work. It is necessary that the manager be a leader, that is, the "head” of the team, available to solve the most complex problems, encouraging employees and showing confidence in the team.

The leader must be respected - and not feared or hated -, managing to maintain a productive and harmonious environment. It is neither easy nor fast, but it is the way for those who want to have an excellent IT sector.

As we have seen, good IT team management basically derives from organization, a good selection of professionals, a position of leader and use of technology. For everything to be well structured, it is interesting that the company adopts a governance methodology, such as COBIT, which delivers solid parameters so that management follows a model that is easy to measure.

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