June 01, 2020

How is a Network Operations Center Different From a Help Desk?

An IT help desk is generally an in-house team of IT support technicians that troubleshoot end-user issues. Technicians respond directly to the user to resolve technical problems as they arise, and hence, are mostly reactive.

Unlike NOCs, help desks do not proactively monitor client networks for potential issues. Some NOC services providers do include the help desk function as part of their offerings. However, many MSPs prefer to retain the help desk function rather than off-load this to the NOC services team because they prefer to keep control of the customer-facing functions.

Read more: find your NOC

NOC technicians also check performances of CPU and how networks are performing. NOC technicians may have to put in flexible hours when the need arises.

Technicians deploy, maintain, and resolve IP switching, remote access protocols, routing, and firewalls. It is the specialists’ job to maintain reports on usage of bandwidth, utilization of the server, uptime, and other crucial elements.

Posted by: Jack prabha at 07:37 AM | No Comments | Add Comment
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