While some software vendors fix major problems in their products by releasing completely new versions, others can fix minor bugs through patches, small software updates that fix problems found by developers or users. Even if you are sure that you have installed the most up-to-date version of the software, it would be advisable to visit the manufacturer's or developer's website for new updates, as the vendor may have decided to quickly fix a newly discovered problem by patching it up. instead of a remake.

IT specialists should keep track of all the IT-related issues in the organization. Informational technology specialists should also have good communication skills, as they have to interact with clients and their team members to coordinate on issues.

Scan for viruses and malware.

Viruses, spyware, and other forms of malicious software (commonly known as malware) can not only compromise the privacy of your nonprofit organization, but also cause other applications on your computer, especially web browsers and email clients, to become crash, fall or stop working completely. If these eight tips haven't helped you solve your software problem, you may need to scan your computer using both antivirus and antimalware applications, programs designed to find and destroy viruses and malware.

When running one of these programs, it is a good idea to use the most comprehensive search mode available. Also remember to shut down and restart your computer if the antivirus or antimalware program finds and removes threats from the computer. For more information on how to get rid of viruses and malware, including tips on anti-virus and anti-malware applications, read the TechSoup articleRemovingViruses, Spyware, and Other Forms of Malware . It should be noted that currently most viruses and malware attack computers with Windows operating systems, although Mac OS malware threats have occasionally been detected.

Check for possible conflicts with the firewall.

Many nonprofits do not have the budget for the purchase of a centralized software- or hardware-based firewall and instead choose to install personal firewall software like ZoneAlarm Free on every computer in their office. Although personal firewalls can be an important defense against hackers and other security threats, they can also confuse users, as they frequently display messages asking the user if they want to run or block a program. You may experience software problems because you accidentally instructed your personal firewall to block the program in question when responding to one of these messages. Check your firewall settings to see if problem software has been inadvertently added to the list of blocked programs. If so,

Boot into safe mode.

As mentioned above, some software malfunctions can be caused by operating system settings or other system problems. Windows and Mac operating systems have a troubleshooting environment known as Safe Mode, which disables applications and processes that are not essential to the system, theoretically making it easier to isolate problems.

Most computers allow you to enter Safe Mode by pressing the F8 key when the computer is starting up. If you are using a Mac, you can enter Safe Mode by pressing the Shift key while or after the computer boots. Once in Safe Mode, open the problem app and try to recreate the problem that arose while in normal mode.

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