In the 1980s, IT Service Management best practices emerged as most organizations were migrating or planning to migrate to digital technology. The term ITIL was later introduced to refer to these best practices.

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Definition of ITIL:

IT Infrastructure Library (ITIL) refers to a group of documents that provide a framework and best practices for building an IT Service Management (ITSM) solution. Organizations supporting an IT infrastructure can increase efficiency while reducing service management costs if they follow recommended ITIL processes.

In addition to best practices, ITIL provides common terminology, such as "Incident,” "Problem,” "Change,” "Configuration Item (CI),””Knowledge,” and "Configuration Management Database (CMDB),” all of which are examples of terms used by those who support IT.

Education that focuses on ITIL best practices is available for people who wish to gain a better understanding of ITIL. Furthermore, ITIL certifications can be valuable to have on a resume and are offered in a variety of areas.

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